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Thread: Currys electrical's... Grrrrr
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16th February 2010 #1
Currys electrical's... Grrrrr
Yesterday was that most hallowed of days (payday), and I had planned to buy myself a new laptop. Currently using an old XP thing that gets less speed than a tortoise on horse tranquilisers...
So, anyhow! I popped in on my lunch break to discover a Sony Vaio with the header below it "Grab a Bargain, better than half Price" "Was £759.99, now only £379.99.
Looked at the specs and thought "Bargain"! Had seen it on their website but were all sold out, so I thought this was my day.
It was the last one in stock so the salesman took it to the customer service desk and packed it up. I also bought a copy of Kaspersky and a laptop rucksack. Summed them up in my head to be less than £450 - Within my budget. He packed it up, took my debit card and put the receipt in my bag. Quick service, as I was on my lunch
Happy Days...
Got home, awesome laptop. Better than I expected...
Then got up this morning, went to the bank machine. Virtually cleaned out
In my haste and excitement I failed to look at the receipt. The laptop they had above the sign saying "Grab a Bargain" was a much higher spec and cost £799.99, and with the bits I bought on top my bill was over £860So after my rent and this little shopping spree, my monthly salary turned to a few pennies....
And so the long haul back to that branch (on my day off work), to argue with the customer services over what they should do. Sadly, at no point did this salesman tell me the price was £799.99, despite my obvious reference to the "bargain", and he was oh so quick to hide that receipt in the back, with the laptop bag, but the actual laptop in another bag..
Finally I have a refund (minus the Kaspersky and mouse, I keep them as I opened them)...
Just got to wait for the 3 to 5 days for it to go back into my account.
Thanks Currys, looks like Comet is my store of choice from now on
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16th February 2010 #2
I'd steer well clear of the lot of them. Currys, dixons, comet, pc world, all run by morons who are out to rip off folks. Shop online, I got mine from Laptops Direct, delivered in 48 hours
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16th February 2010 #3
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16th February 2010 #4
but how you going to get online with no laptop
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16th February 2010 #5
I am using an old laptop, XP thing. Pentuim M.. Slow as
But gets me there in the end
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17th February 2010 #6
Was in Currys myself this week, along with the other big names................and the service is diabolical. Doesnt help that ive just got back from the Phils where service in my mind is excellent. I wandered around Currys for over ten mins and not one single sales assst came to see if i needed any service, and believe me the shop was almost empty.............The other big names dont compare any better either. The attitude generally stinks IMO
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17th February 2010 #7Absit invidia
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17th February 2010 #8
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17th February 2010 #9
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17th February 2010 #10
They aren't 'ripping' people off though, people are given the choice to buy cheaper online or a much higher price from a retail outlet.
You actually get a much better deal online and can also research in detail all the specs and compare them with many other laptops and sites. You would find it hard to beat Dell these days though who are offering some good deals during the recession, and you spec your own machine.Keith Driscoll - Administrator
Managing Director, Win2Win Limited
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17th February 2010 #11
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Dixons, Curry's, PC World - all part of DSG International I avoid them like the plague
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17th February 2010 #12
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17th February 2010 #13
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Your making sweeping generalisations, I could claim all people living in Rochdale are fat and stupid, but you and I know its not true. Of course staff in PC World know something about computers, otherwise they wouldn't be there.
As for the adverts aimed at people who know next to nothing about PC's, thats utter rubbish, why would DSG buy prime airtime on ITV just to target "some people who know nothing about computers?"
I bought one of the Advent netbooks for £269 when it first came out and advertised on TV, and that was a genuine bargain even for an experienced computer literate person like me.
In my personal experience I've found DSG stores very good at customer service, and at PC World I've returned an item bought in error and they had no problems issuing a refund.
Yeah, PC World are expensive compared to online retailers, but your paying for the convenience of walking into a store and getting the product you want there and then, rather than waiting for the courier to bring it to you in a few days time.
Oh, I did used to work for Currys by the way, hated every minute of it
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17th February 2010 #14
Advent, the notebook you can fry an egg on it gets so hot
My mum had one of those and she only goes online about 2-3 times a week for half an hour, but it was falling apart after a few months. Don't know if things have changed but when I tried to find some help on it not even an Advent website
It's like anything, if you have a bad experience you don't go back.
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17th February 2010 #15
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17th February 2010 #16
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17th February 2010 #17
ahhh.. that's why more shops are closing as shopping online is better... i agree though.. much better to shop online then go to stores only to be "greeted" by sad and cold sales personnel.. bugger!
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18th February 2010 #18
ME, too!! And I'm also inclined to go along with what YOU [nearly] said about 'The TECH GUYS'! Buggers charged me £70-odd back in June 2008 ... less than 24 hours after I'd taken out a monthly subscription with them as a precaution against anything going wrong with a new Windows Vista I'd bought from PC World the previous day.
Not being a technically-minded person myself, I was having some difficulty in getting the new computer to function properly. *PC World maintained I would need to pay a call out charge to *them ... because the Tech Guys were under contract to deal with "faults" only, and not 'installation' problems.
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18th February 2010 #19
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18th February 2010 #20
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18th February 2010 #21
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18th February 2010 #22
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18th February 2010 #23
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18th February 2010 #24
I kind of like Maplins myself...
There are 7 Planes Of Existance:
7 Material Plane: The earth, where you are right now.
6 Plane of Forces
5 Astral Plane
4 Mental Plane
3 Too mysterious to describe.
2 Too mysterious to describe.
1 Too mysterious to describe.
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18th February 2010 #25
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19th February 2010 #26
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19th February 2010 #27
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I often buy in Curry's.
Yes, they are a little more expensive but when I bought my new £700+ HP laptop last month it was helpful to inspect the specs of all the other laptops at the same time.
I find it helpful to see things out of the box before I buy.
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19th February 2010 #28
...me and my husband had a bad experienced in buying my laptop,only this month.. because all of the computer store ..(curry;commit;pcworld)..have no stocks...which i didnt experienced in the philippines....always plenty of stocks...
at the end we bought the display...because they dont have any stocks...i really like the size..a 13.4inches.....ilovemy HPpavillion dv3....it's my baby now..
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19th February 2010 #29
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19th February 2010 #30
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My laptop was about £40 cheaper on-line and I think the benefit of being able to take it back to Curry's is worth this amount.
The manager also gives me sweeteners as I am a good customer.
This time I got £25 off a great Logitech PC sound system....
I researched my laptop for weeks before buying at Curry's
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