Disclaimer: By posting on this web site it is accepted that you have agreed to our Terms. Please DO NOT publish copyrighted material/pictures without the owners permission, you are liable for any costs incurred.

Results 1 to 6 of 6
  1. #1
    Moderator Arthur Little's Avatar
    Join Date
    Oct 2008
    Location
    City of Perth, Scotland
    Posts
    24,093
    Rep Power
    150

    Angry 'ideal' Gas Boiler Turns Out To Be ANYTHING BUT Ideal!

    Installed 27/11/2019 as a package deal for Scottish pensioners who were homeowners, the work had been contracted out to Pendno, Ltd., a firm of heating engineers based on one of Glasgow's Industrial Estates.

    Yesterday afternoon, the appliance went "on the blink" during, by far, one of the most bitterly cold Februarys Myrna has ever experienced since coming to the UK, almost twelve years' ago!

    Luckily
    the boiler was still well~within its 2-year warranty cover, so I immediately phoned the installers. Only to find myself greeted by an answering machine. Fair dos ... ... I did receive a call back less than half an hour later.

    Talk about "passing the buck", though ... the guy to whom I spoke informed me his company's liability ended once the job was finished, and I'd need to get in touch with the *manufacturers direct, as they - and *they alone - would have to carry out any repairs, otherwise the guarantee would be invalidated.


    NOT A LOT
    of help
    - especially since the manufacturers were located somewhere in England - and I ended up wrangling with this second guy, who, in spite of my reading out the information including the appliance serial number and other relevant minutae on the Comnmissioning Checklist, insisted he was unable to trace any warranty completed in my name.


    ... finally, in desperation, I phoned my son at work after making arrangements with the first chap to call back at six in the evening in order to guide Alastair through the process of (hopefully) fixing the problem, as he has the technical know-how in which I'm sadly lacking. Therefore at least the boiler's working again for now, thank God!


  2. #2
    Respected Member Michael Parnham's Avatar
    Join Date
    Dec 2011
    Location
    Nottinghamshire
    Posts
    11,011
    Rep Power
    150
    Well done Arthur,


  3. #3
    Respected Member
    Join Date
    Dec 2019
    Posts
    84
    Rep Power
    11
    My Mum needed air bleeding from her central heating radiators last week, she is unable to use the bleeding key herself.

    She phoned the chap who last carried out her boiler service, he visited the same day, bled all her radiators and replaced a couple of plastic covers.

    No charge.


  4. #4
    Moderator Arthur Little's Avatar
    Join Date
    Oct 2008
    Location
    City of Perth, Scotland
    Posts
    24,093
    Rep Power
    150
    Quote Originally Posted by Dave_ View Post
    My Mum needed air bleeding from her central heating radiators last week, she is unable to use the bleeding key herself.
    ... 'fraid that's something I haven't done (wouldn't know how) nor have I ever been given a key for the purpose.

    Quote Originally Posted by Dave_ View Post
    She phoned the chap who last carried out her boiler service, he visited the same day, bled all her radiators and replaced a couple of plastic covers.
    Surely that's how it should be ... ... if your mum's appliance is within its guarantee period.

    Quote Originally Posted by Dave_ View Post
    No charge.
    Likewise ^ the same ought to apply, as part of the service agreement.


  5. #5
    Respected Member
    Join Date
    Dec 2019
    Posts
    84
    Rep Power
    11
    Quote Originally Posted by Arthur Little View Post
    Surely that's how it should be ... ... if your mum's appliance is within its guarantee period.
    It's donkey's years old, well outside any guarantee period.

    Just a nice courtesy visit, looking after an elderly customer.


  6. #6
    Moderator Arthur Little's Avatar
    Join Date
    Oct 2008
    Location
    City of Perth, Scotland
    Posts
    24,093
    Rep Power
    150
    Quote Originally Posted by Dave_ View Post
    It's donkey's years old, well outside any guarantee period.

    Just a nice courtesy visit, looking after an elderly customer.
    Rightly so ... tho' the fact I'm elderly - on top of having a malfunctioning, (almost new) heating system - didn't earn me any special favours.


Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Japan: A 'singles' ideal place.
    By Terpe in forum Looking For Love?
    Replies: 6
    Last Post: 10th June 2017, 13:51
  2. finding your ideal place
    By stevewool in forum Loose Talk, Chat and Off Topic
    Replies: 7
    Last Post: 19th February 2014, 11:17
  3. Ideal car for a Filipina ?
    By grahamw48 in forum Living in the UK
    Replies: 27
    Last Post: 30th July 2012, 16:20
  4. your ideal wedding
    By ditchidosh in forum Courting, Relationships & Weddings
    Replies: 10
    Last Post: 9th December 2006, 17:47

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Filipino Forum : Philippine Forum