Just received my 3 balikbayan boxes this afternoon, (here in the Philippines) from Pootens.

Very late, (said they couldn't find us the first time they tried to deliver.... which was absolute pathetic nonsense, considering the driver had a map, directions and phone numbers, and was 200 yards from our house, where we are well-known). All boxes crushed, battered, partly open. Damp.

Zero communication from them, or even the courtesy of answers to emails and texts.

Disgraceful.

I do not recommend them at all... no matter what the experiences of others have been.