HM Passport Office: How to Complain

[raynaputi]

I think they're just covering up for the mistake Novie. And why do they have to send the documents to Thailand when they process UK applications in Liverpool?! You should have told we have a few members here who applied for their kids' passport recently and never had to go through something like that. I think the best thing to do is still to go to your MP and let him/her help you deal with this urgently. Make sure to point out it's a complaint.

[melovesengland]

I think they're just covering up for the mistake Novie. And why do they have to send the documents to Thailand when they process UK applications in Liverpool?! You should have told we have a few members here who applied for their kids' passport recently and never had to go through something like that. I think the best thing to do is still to go to your MP and let him/her help you deal with this urgently. Make sure to point out it's a complaint.

we are going to make a follow up email rayna tonite and ill ask paul to see if he can actually ring them. i know, there is no proper documentation saying that they have changed the rules and it applied to all as many of our fellow members have applied for their childs passport and didnt gone through with what i am experiencing now.