my fiancée just applied at vfs , even though our application was april 1 they demanded her registration number for health service surcharge
tried to get that number all weekend but the health service website failed to recognise password, and the password reset continually malfunctioned
eventually I gave her new username and used my email got her registered after they took 900$ about £ 600 from my visa card.
on the website I think they have problems as if login problems tay advise password reset which seems to fail continually
Hope this info helps others, and thanks to all who helped Stef and I