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Thread: Lloyds Bank
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9th March 2015 #1
Lloyds Bank
Been having a few problems with online banking, so I thought I would pop into town in my wagon, park illegally, "doing a delivery luv", if they ask, and get this sorted out. It was over 1 hour later before I finally walked out of the bank.
There have been a few problems transferring cash to other people and so on, so the person said, "I cannot see any problems, but we'll check", so they rang a department and - after I'd given them the passwords they were asking for - their response was also "You are through to the wrong department."
Well, that went down well!
Another wait on the phone while they connected me. Again I went through the security proceedings and again they could not find anything wrong. "Did you use your debit card for these transactions?" "YES," I replied. "AHHHHH, you are through to the wrong department - this is the Fraud Department - you need Debit/Credit Transactions." , "I am getting there", I told them ... and anyone else that would listen!
The next poor chap had the full force from me and he was the only one who did help in the end, after I'd explained to him what had happened in the 55 minutes I was on the phone (the Bank's phone, I may add) AND THAT I WANTED TO MAKE A COMPLAINT, his reply was:
"Would you consider some sort of funds going into your account to cover your inconvenience?" I was taken aback by this.
"NO, I DON'T I WANT THIS EVER TO HAPPEN AGAIN! AND I DON'T WANT IT TO HAPPEN TO OTHERS EITHER".
Yes, you may find that silly, but I was not looking for a reward or compensation, I just wanted a service that I should have received. And yes, this poor bloke gave me great service, but the others had let me down.
Anyway, lots of customers could hear me talking loudly and trying to explain why they'd sent me to different departments.
All's well that ends well, thank goodness.
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9th March 2015 #2
Phew! What a carry on ... you must've felt like banging your head against the proverbial wall!
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9th March 2015 #3
I had the same problems a while back so I closed my account with them and moved to Natwest.
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9th March 2015 #4
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9th March 2015 #5
I've banked with NatWest in the past and I currently have an account with Lloyds. I like the staff in both of these banks; friendly and easy to have a conversation with unlike those miserable scowling mongrels in the HSBC who can't be bothered to smile and make eye contact. They're like that in all branches I've been to apart from the odd cashier who bucks the trend. I've been banking with them for over twenty years but I now only use my account mainly for direct debits. These days every time I go in I have to sign a piece of paper just to put some money in my own account FFS.
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10th March 2015 #6
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10th March 2015 #7
- Join Date
- Apr 2012
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- London
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I dont have enough faith in the internet to do online banking
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10th March 2015 #8
- Join Date
- Aug 2010
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- Marikina City
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It's vunerabilities are always at the back of my mind, however just now I don't have any choice.
I know there are cases of mishaps /hacking etc that get reported. My own experience over many years of online banking is relatively trouble free (knocking on wood now I've written that)
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10th March 2015 #9
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10th March 2015 #10
A good extra security for banking is 'Trusteer Rapport'. I first used it as recommended to all RBS customers. It will cover for any banking online and any other site you wish to protect. It is also an extra security measure and does not slow down your computer.
http://www-03.ibm.com/software/produ...port#othertab1
http://www.trusteer.com/ProtectYourMoney
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