hi rayna
Thank you for the reply.
My mother is aware of the courier service, she did not avail it as she had a previous dealing with them regarding her passport not being delivered on time and been missing for a week.
Although they not all like that my mum's past experienced does affect her decisions to not avail the service,
I was just wondering if an email from UKVI saying your visa will be despatched shortly is really a yes?The whole family is just so anxious about it.I am being positive but it is hard not to doubt.We have waited for 14 weeks and it seems so unreal to think that it has been approved.