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15th May 2012 #1
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Call me: Tech powers Philippines call centre success
"Kate McGeown visits a Manila call centre to find out how technology has helped make the industry so successful
When night falls in Manila, a wave of young people scurry into the skyscrapers which criss-cross the city.
They're call centre agents, and because most of their clients are on the other side of the world, the night shift is their busiest time.
Last year, with more than 600,000 call centre workers, the Philippines officially overtook India as the world's call centre capital."
http://www.bbc.co.uk/news/business-18061909
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15th May 2012 #2
Intresting, and we know most Filipino's are polite and speak good english
Just hope they are not taken advantage of in low wages
Mick.
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15th May 2012 #3
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Very interesting clip - Raffy David the Director is a bit of a fat boy who needs to cut back on the pies
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15th May 2012 #4
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15th May 2012 #5
What an interesting & facinating post Lastlid
AN HAPPY WIFE IS A HAPPY LIFE
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15th May 2012 #6
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Yes I was aware of this (used to train call centre staff myself for a couple of years).
I'm really pleased that the Filipino people are able to benefit from this kind of employment, which uses their natural skills, although the hours are likely to be long and pay possibly not brilliant.
It's work !
When the young ladies from Virgin Media in Manila give me a call they're the only cold-callers I'm happy to chat to.
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16th May 2012 #7
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I'm presently working with Marvie's family in the Philippines on developing a form of BPO business on a similar theme, which hopefully will work out for us.
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16th May 2012 #8
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- Jul 2005
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Very impressive Ricky.
Good luck with it.
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16th May 2012 #9
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- Aug 2010
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- Marikina City
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