At VFS just beware : a carefully organised lever arch file folder with all documents checked by my fiancée was emptied by the VFS assistant over a chair(not desk) prior to her getting to submission desk he thought he was being helpful claiming she didn't need duplicates of Skype logs and emails ,in handing these back he misplaced her photo diary of relationship with the claimed unnecessary Skype logs .
She then submitted documents but was unaware of omission of photo diary.Bless her she's highly stressed as they (vfs) claimed we had to pay a health service surcharge now,And their website didn't function all the prior weekend to her Monday appointment 13 april.We finally registered surcharge by making a new email address ,
But our application was prior to april 6 cut off date .
Any way after numerous complaints they've allowed her to DHL these documents to embassy.
Beware too the email form on contact gets standard replies.Call them if you need a sensible response.
We finally got permission to submit photo diary.Yet if they hadn't agreed, it was fresh fiancée submission,wait for 28 days for refund after cancel application then resubmit, and back to manila, plus presumably a big wait for documents back????
Just sharing our experience