HM Passport Office: How to Complain

[Steve.r]

There is a complaints procedure and HMPO can ramp up the complaint to a higher level. In your case it seems to me that there has been vast incompetence on their behalf. I have just done the online paperwork yesterday for my son, and there is no requirement for a cenoma in the supporting documents, only a marriage certificate and birth certificates for you, your husband and your son. There are of course other supporting documents that they require, but I am sure you have done it all properly. It is also not an 'overseas' application for you as you are all in the UK now and applying from here.

I had reason to complain about how I was treated when I went to london to get my second passport as they treated me like ....., and told me a bunch of lies. I did complain and it got sorted, so you can do it. Here is a number to the complaints department taken from one of my letters of complaint. Tel 0300 123 1973

I hope you get it sorted in time

[melovesengland]

There is a complaints procedure and HMPO can ramp up the complaint to a higher level. In your case it seems to me that there has been vast incompetence on their behalf. I have just done the online paperwork yesterday for my son, and there is no requirement for a cenoma in the supporting documents, only a marriage certificate and birth certificates for you, your husband and your son. There are of course other supporting documents that they require, but I am sure you have done it all properly. It is also not an 'overseas' application for you as you are all in the UK now and applying from here.

I had reason to complain about how I was treated when I went to london to get my second passport as they treated me like ....., and told me a bunch of lies. I did complain and it got sorted, so you can do it. Here is a number to the complaints department taken from one of my letters of complaint. Tel 0300 123 1973

I hope you get it sorted in time

hi steve, that is the number i am using to ring them as well but still no joy. i dont really know now who to ring.

[melovesengland]

There is a complaints procedure and HMPO can ramp up the complaint to a higher level. In your case it seems to me that there has been vast incompetence on their behalf. I have just done the online paperwork yesterday for my son, and there is no requirement for a cenoma in the supporting documents, only a marriage certificate and birth certificates for you, your husband and your son. There are of course other supporting documents that they require, but I am sure you have done it all properly. It is also not an 'overseas' application for you as you are all in the UK now and applying from here.

I had reason to complain about how I was treated when I went to london to get my second passport as they treated me like ....., and told me a bunch of lies. I did complain and it got sorted, so you can do it. Here is a number to the complaints department taken from one of my letters of complaint. Tel 0300 123 1973

I hope you get it sorted in time

we have applied online as well and was surprised 4 weeks after that they are requesting for cenomar.