I get irate every time I go into my suppliers, who is the best around for price and availability. I wait patiently in a queue then while he is serving me he answers phone queries constantly. Taps away on his computer, gives the caller info, price etc, says goodbye and then the phone rings again.

I tell him its like someone jumping the queue in front of me, but they look at me as though I`m mad. My complaint goes completely over their head