Thanks Simon..I will do that tomorrow..Very much appreciated.

Is she in Belfast?? They normally say I have to deal directly with Liverpool.. I`ll try anyway.

Ive been reading other comments from Brits all around the world with the same issues..Some real horror stories...People broke and stuck there.
These call center agents seem to be singing from the same policy sheet...No empathy for Brit citizens at all...Like Robots smothered in red tape...Crazy.